Support

Need a hand with Aventa? We're happy to help, email us and we'll reply within two working days.

Before you write

A few quick answers that solve most questions:

No account needed. Aventa has no sign-up. Your tours and progress live on your device.
Location isn't working / the map won't place me. Make sure location access is allowed for Aventa and that you're outdoors with a clear view of the sky. Location is only used while the app is open.
A photo challenge won't accept my photo. Stand closer to the object and frame it clearly; the app checks both your distance and the photo before it unlocks.
Audio won't play. Check your volume and silent switch, then reopen the tour, playback resumes from the last stop.

Email support@aventa-go.com with your city/tour and, if you can, your phone model and app version, it helps us pinpoint the issue faster.